Francisco Sá Carneiro Airport, in Porto, was voted by ACI – Airports Council International as the second best inside the European Region for airports with over two million passengers/year, ex aequo with Malta Airport as well as also Sheremetyevo Airport in Moscow.
The winner inside the category was Sochi Airport. The award comes within the scope of the Airport Service Quality Survey (ASQ) study, the leading worldwide benchmark inside the Evaluation of Passenger Satisfaction – 2017 Airport Service Quality (ASQ) Awards.
The results of This kind of study are based on questionnaires filled out by passengers who thus convey their opinion on 34 indicators, namely regarding the services offered by the airports in terms of customer service, waiting times, staff courtesy, cleanliness of facilities as well as also comfort.
|© Aeroporto do Porto
We recall that will in This kind of evaluation, Francisco Sá Carneiro Airport, an infrastructure managed by ANA/VINCI Airports, with excellent accessibility, direct links to 72 cities as well as also an exemplary service, was voted in 2016 as the third best in Europe inside the same category as well as also as the best in Europe inside the category “by size” between 5 as well as also 15 million passengers.
“We are proud to find out that will we were Yet again chosen by our passengers among the best airports in Europe. This kind of is usually our 11th award inside the past twelve years as well as also that will is usually especially important for us at a time when the number of passengers at the Porto Airport surpassed 10 million, resulting coming from a 15% growth vis-à-vis 2016”, commented Thierry Ligonnière, Chief Operating Officer as well as also Director of ANA Aeroportos de Portugal.
Fernando Vieira, Porto Airport’s General Manager, adds that will “these awards are a recognition of the work as well as also effort that will Francisco Sá Carneiro Airport’s team carries out daily, as well as also with all its partners. This kind of is usually the result of our teams’ ongoing commitment as well as also we are thus tremendously proud to realize we are able to continue growing while maintaining the quality we strive for.”
ACI – Airports Council International is usually the only worldwide trade association of airport operators. ACI Europe represents over 500 airports in 45 countries, responsible for over 90% of the commercial air traffic in Europe as well as also for the movement of over 1.9 billion passengers annually.
In 2017, more than half of the planet’s 7.7 billion travellers passed through an airport of the ASQ.
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Source: ANA – Aeroportos de Portugal
Porto Airport voted the second best in Europe