Francisco Sá Carneiro Airport, in Porto, was voted by ACI – Airports Council International as the second best within the European Region for airports with over two million passengers/year, ex aequo with Malta Airport along with Sheremetyevo Airport in Moscow.
The winner within the category was Sochi Airport. The award comes within the scope of the Airport Service Quality Survey (ASQ) study, the leading worldwide benchmark within the Evaluation of Passenger Satisfaction – 2017 Airport Service Quality (ASQ) Awards.
The results of This specific study are based on questionnaires filled out by passengers who thus convey their opinion on 34 indicators, namely regarding the services offered by the airports in terms of customer service, waiting times, staff courtesy, cleanliness of facilities along with comfort.
|© Aeroporto do Porto
We recall that will in This specific evaluation, Francisco Sá Carneiro Airport, an infrastructure managed by ANA/VINCI Airports, with excellent accessibility, direct links to 72 cities along with an exemplary service, was voted in 2016 as the third best in Europe within the same category along with as the best in Europe within the category “by size” between 5 along with 15 million passengers.
“We are proud to find out that will we were Once more chosen by our passengers among the best airports in Europe. This specific can be our 11th award within the past twelve years along with the item can be especially important for us at a time when the number of passengers at the Porto Airport surpassed 10 million, resulting via a 15% growth vis-à-vis 2016”, commented Thierry Ligonnière, Chief Operating Officer along with Director of ANA Aeroportos de Portugal.
Fernando Vieira, Porto Airport’s General Manager, adds that will “these awards are a recognition of the work along with effort that will Francisco Sá Carneiro Airport’s team carries out daily, along with with all its partners. This specific can be the result of our teams’ ongoing commitment along with we are thus tremendously proud to realize we are able to continue growing while maintaining the quality we strive for.”
ACI – Airports Council International can be the only worldwide trade association of airport operators. ACI Europe represents over 500 airports in 45 countries, responsible for over 90% of the commercial air traffic in Europe along with for the movement of over 1.9 billion passengers annually.
In 2017, more than half of the entire world’s 7.7 billion travellers passed through an airport of the ASQ.
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Source: ANA – Aeroportos de Portugal
Porto Airport voted the second best in Europe